Terms of Service

1. The Service

BoardOS is a software platform for board and committee governance: meetings, agendas, board packs, documents, minutes, resolutions and voting, action items, notices, secure messaging and audit records (the “Service”).

The Service is provided by Adwan Development Company Ltd. (“BoardOS”, “we”, “us”). These terms are an agreement between us and the organisation that subscribes to the Service (the “Customer”), and they govern use by every person the Customer authorises (each a “Member”).

2. Accounts & access

Access is by invitation from the Customer's administrator or secretary. Sign-in uses one-time email links and optional passkeys; there are no passwords to manage or leak.

Members must keep their email account and devices secure and must not share sign-in links or leave signed-in sessions unattended. The Customer is responsible for promptly deactivating Members who leave the organisation.

3. Customer data & ownership

All content uploaded or created in the Service — documents, minutes, resolutions, votes, messages and related records (“Customer Data”) — belongs to the Customer.

We process Customer Data only to provide, secure and support the Service. We do not sell Customer Data, mine it for advertising, or use it to train artificial-intelligence models.

4. Confidentiality

The Service is built for confidential board material. Access is restricted to the Customer's authorised Members according to the roles assigned by its administrator; committee material is further restricted to committee members. Document downloads are watermarked per recipient and access is logged.

We treat all Customer Data as confidential information. The Customer remains responsible for whom it invites and for the roles it assigns.

5. Governance records

By design, formal governance records — approved minutes, resolutions and votes, notices, messages and the audit log — are retained and cannot be silently altered or deleted. Deactivating a Member preserves their historical record. This is a feature of the Service, intended to support the Customer's own record-keeping obligations.

6. Electronic signatures

Minutes may be signed electronically in the Service. Signatures are recorded with the signer's identity, role, timestamp, network address and a cryptographic hash of the signed content, and constitute a basic electronic signature within the meaning of the Saudi Electronic Transactions Law (Royal Decree M/8).

The Service does not currently provide certified digital signatures issued by a licensed trust service provider; where the Customer requires signatures equivalent to handwriting, it should use a licensed provider until such integration is available.

7. Acceptable use

The Customer and its Members must not use the Service for unlawful purposes; attempt to access another organisation's data; circumvent access controls, watermarks or audit logging; probe, scan or disrupt the Service; or upload malicious code.

We may suspend access that we reasonably believe threatens the security or integrity of the Service, and will notify the Customer's administrator when we do.

8. Fees & term

Fees, billing periods and any trial arrangements are set out in the applicable order or subscription plan. Fees are exclusive of applicable taxes, including VAT, unless stated otherwise.

9. Availability, warranties & liability

We provide the Service with commercially reasonable skill and care and aim for high availability, but the Service is provided “as is” and we do not warrant that it will be uninterrupted or error-free.

To the maximum extent permitted by law: neither party is liable for indirect or consequential loss; and our aggregate liability arising out of or in connection with the Service is limited to the fees paid by the Customer in the twelve months preceding the event giving rise to the claim. Nothing in these terms limits liability that cannot be limited under applicable law.

10. Termination & data export

The Customer may terminate at any time. Upon request made within thirty days of termination, we will provide an export of Customer Data in reasonable formats, after which we will delete Customer Data from production systems, subject to legal retention obligations and routine backups that expire on their normal cycle.

We may terminate or suspend for material breach that remains uncured fourteen days after written notice to the Customer's administrator.

11. Changes to these terms

We may update these terms as the Service evolves. We will notify the Customer's administrator of material changes at least fourteen days before they take effect; continued use after that date constitutes acceptance.

12. Governing law

These terms are governed by the laws of the Kingdom of Saudi Arabia. Disputes are subject to the exclusive jurisdiction of the competent courts and committees of the Kingdom.